Shopping with confidence
Return, Refund & Cancellation Policy
Report an order issue
If you are dissatisfied or receive a damaged, defective, incorrect or incomplete product, contact our customer support team within 48 hours of delivery. Include your order number, photographs and relevant details. Return or replacement requests are subject to product eligibility and Krishvi’s approval. Products must be unused and returned with original packaging, tags and accessories wherever applicable.
Refunds and exchanges
Depending on the issue and return conditions, an approved request may be resolved with a refund, replacement or exchange. Approved refunds are sent to the original payment method or another mutually agreed method, subject to the payment provider’s processing time. Shipping charges may be non-refundable unless the return is due to an incorrect, defective or damaged product supplied by Krishvi or applicable law requires otherwise.
Cancel an order
You may request cancellation before an order is dispatched by contacting customer support. Once shipped, cancellation may not be possible and the return procedure may apply. Refunds for successfully cancelled prepaid orders are initiated after cancellation confirmation and processed according to the payment provider’s timelines.
How to return an item
Contact Krishvi before sending a product back. Our team will share return eligibility, packaging instructions and the return address. Pack the product securely and retain the shipping receipt and tracking number. Return shipping charges depend on the reason and will be communicated during approval. Items returned without prior approval may not be accepted.
Non-returnable products
Used, post-delivery damaged, altered or incompletely packaged products may not qualify. Some jewellery, pooja products and other items may be non-returnable for hygiene, safety or product-specific reasons when this is clearly communicated before purchase and permitted by applicable law.
International orders
For deliveries to the USA, UAE, Canada, UK, Australia, Singapore and Malaysia, our support team will explain return eligibility and procedure. Customers may be responsible for return shipping, customs duties, import taxes and other fees unless Krishvi states otherwise or applicable law requires otherwise. International refunds and replacements depend on product verification, shipping arrangements and this policy.
Contact us
For questions or clarification, contact [email protected]. Please include your order number for order-related requests.